19.23.1 The Authority shall cause an investigation to be carried out on the substance of the complaint and the consideration given by the air carrier within a reasonable period of time after the receipt thereof.
19.23.2 In carrying out any assessment under these Regulations, an officer designated by the Authority shall have all the powers of investigation stipulated in Section 30(4)(i) of the Civil Aviation Act 2006, and in addition may request for submissions to be made by any interested person(s) in relation to a complaint.
19.23.3 The Authority shall amongst other things:
(i) Notify the Respondent that a request has been lodged under these regulations ;
(ii) Require the Respondent to respond to the complaint within 7 days;
(iii) Require the Respondent to describe the procedure it has taken to resolve the matter
