- Credit wipe off.
- Billed for poor service or services not rendered.
- Billed for unsolicited services
- Billed for received (in coming) communication
- Have difficulty checking your balance
Your Rights
- To accurate, clearly worded and organised bills
- To timely and responsive customer service
- To action on disputed charges – consumers have a right of notice before any disconnection. Service providers must avoid imposing any disconnection or credit management action regarding any service to which a complaint or billing dispute relates, while the complaint or dispute is being investigated.
- To be compensated (where experience is not resolved in 2 hours in case of balance checking and 1 hour for reversal of charges for services not rendered)
- To full disclosures of all terms and conditions in print and electronic forms.
- For all the above you have the right to complain and seek redress
