19.17.1 A passenger shall have the right to his/her baggage carried on the same flight that such passenger takes, subject to the considerations of safety, security, or any other legal and valid cause.
19.17.2 In case a checked-in baggage has been off-loaded for operational, safety, or security reasons, the air carrier shall inform the passenger at the soonest practicable time and in such manner that the passenger will readily know of the off-loading. If the passenger’s baggage has been off-loaded, the air carrier should notify the passenger, even if it had already announced that the baggage would be on the next flight.
19.17.2.1 The air carrier shall carry the off-loaded baggage in the next flight with available space, and deliver the same to the passenger. The air carrier shall immediately tender an amount to the passenger, as compensation for the inconvenience the latter experienced as follows:
(i) For Domestic flights five thousand Naira (N5,000)
(ii) For International flight One hundred and fifty USD ($150)
19.17.3 Should such baggage, whether carried on the same or a later flight, be lost or suffer any damage attributable to the air carrier, the passenger shall be compensated in accordance with the provisions of the Nigeria Civil Aviation Act.
19.17.3.1 For compensation purposes, a passenger’s baggage is presumed to have been permanently and totally lost, if within a period of 7 (seven) days for domestic flights and 21(twenty-one) days, for International flights, counted from the time the passenger or consignee should have received same, the baggage is not delivered to the said passenger or consignee.
19.17.4 Refund of checked baggage fees will also apply, if the baggage is not delivered to the passenger within twenty-four (24) hours from the arrival of flight.
