- Poor signal;
- Difficulty in Communication(hearing and being heard);
- Dropped calls;
- Inconsistent connections;
- Difficulty in recharging credit;
Your Rights
- To uninterrupted calls
- To get full value for your calls
- To be informed by service provider of expected poor network
- To airtime recharge delay being resolved within 3 hours
- To delivery of SMS within 1 hour for most phones and 2 hours for smart phones.
- For all the above you have the right to complain and seek redress
