.
- Inability to connect
- Interrupted connections
- Slow access
- Crashing access
- Credit wipe out
- Data bundle wipe off
- Drawn into lengthy service commitment unknowingly with difficulty to opt out.
Your Rights
- To information on the items or service being purchased – the nature, utility, conditions for optimum performance, keep -ability, use-ability or performance quality et cetera.
- To satisfaction i.e. to obtain worth or value for money
- To airtime lost
- For all the above you have the right to complain and seek redress
