Lagos Real Estate Reforms
The Lagos State Government has urged the leadership of major real estate bodies – including the Nigerian Institution of Estate Surveyors and Valuers, Real Estate Developers Association of Nigeria and…
Sustainable Tech, Empowered Consumers: Celebrating World Consumer Rights Day!
Sustainability in technology is a growing focus as industries strive to reduce environmental impact while advancing innovation. This involves designing, developing and using technology in ways that minimize harm to…
Nigeria’s Customer Service: Modest Gains Amid Ongoing Challenges
The 2024 “State of Customer Service in Nigeria” report, released by the Nigeria Customer Service Index (NCSI), indicates a modest improvement in the nation’s customer satisfaction levels. The overall Customer…
Data Woes: A Consumer’s Right to Transparency
Consumers in Nigeria have long voiced concerns about unexplained data depletion and complaints like this show a growing frustration. With recent discussions about potential tariff hikes, consumers are on high…
Telecom Tariff Hike: How Consumers and the Government Can Cushion the Impact
The recent 50% hike in telecom tariffs, raising SMS costs from N4 to N6 and 20GB of data from N5,000 to N7,500, has placed an additional burden on Nigerian consumers…
SON Set to Prosecute Dealers of Inferior Steel
The Standards Organisation of Nigeria is set to prosecute manufacturers and distributors of substandard steel products in the country. This was revealed by the Chairman, Special Task Force, Standard Organisation…
The Hidden Risks of NIN-SIM Linkage: Loan App Harassment & Potential Legal Troubles
NIN-SIM Linkage: The Hidden Risks for Consumers and Steps to Complain Officially While the NIN-SIM linkage policy aims to enhance security, consumers are now facing unintended dangers, including: 1. Loan…
Cost Implication to Consumers as Dangote, NNPCL, Total etc Dump Their Respective Discos to Embrace Power Generation
The persistent national grid collapses, frequent power outages, high cost of electricity, line trippings and rising fuel prices in the country is creating a significant crisis in the power sector….
Consumer Protection During Nigerian Bank System Upgrades: 5 Key Tips
As Nigerian banks undergo system upgrades to enhance their services, consumers may experience disruptions in banking operations. These upgrades, while essential for improved security and efficiency, can also present risks…
Why Happy Customers Often Times Do Not Return
In business, there’s an assumption that happy customers will automatically return. While, there’s a strong relationship between a happy or satisfied customer and repeat purchases i.e. when customers have a…
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